For managing emotions at work, here’s a tip: Use “Cushion Words” as you feel your stomach or neck or head or back tighten or hurt. This is your body saying “Warning! I’m about to lose my cool!” Cushion words are short phrases that engage the executive or “thinking” brain right away and give you the cushion between your emotions and your reactions. Cushion word examples: “Detach & Breathe.” “Pause & Think.” “I got this.” “Recalibrate.” “I’m in control.” “I’m okay. ”
You pick the word or phrase that suits you and write these words down on post its everywhere so that your brain remembers to use them. After awhile, it will become second nature.
Keep cool!
Jackie
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