Jackie Kellso

Archive for the ‘arguments’ Category

How to Stay Out of an Argument

In arguments, avoiding arguments, communicating, communication, communication skills, conflict resolution, dealing with a difficult coworker, diplomacy and tact, disagree agreeably, disagreements, fight or flight, interpersonal skills, manage stress at work, managing conflict, managing emotions at work, negativity at work, negotiating, office politics, opinions, passive-aggressive, personal development, personal growth, stress hormones, tone of voice, Uncategorized, women, women in the workplace, women working on September 22, 2017 at 5:05 pm

“I hear what you’re saying, but…you’re wrong!”  How many times have you used that phrase?  How many arguments have you started as a result? Arguments are unforgiving. You can’t take back what you say. It’s like trying to apologize to the glass you dropped on the floor.  “I’m sorry,” won’t glue the pieces back together.

And why argue over opinions anyway?  They are just concepts; there’s no actual turf (other than the ego) that arguing defends. The threat we feel when we argue kicks off the “fight or flight” mechanism. The body becomes flooded with stress hormones and the thinking part of the brain literally shuts down.

So, if you’ve been getting caught up in opinion wars, you have not been thinking clearly or objectively.

Some helpful tips to help you stay out of an argument:


Stop Trying to Win

Think of others’ opinions as experiences that are connected to emotions. So, when you try to discredit or win, you are essentially saying, “Hey, your experience doesn’t count.” Experiences are valid proof of why people feel the way they do, which is why people can justify their opinions. Let it go.

Never Say “You’re Wrong”

It is not respectful to send someone’s opinion down the garbage shoot. Look for one aspect of the person’s opinion you can agree with:

Clarify what you’ve heard. “You said that dogs are too much work so you don’t like them as pets.”

Agree on a point.  “I can understand that as a busy person, it can be too much to really enjoy the company of a dog.”

Do not insert BUT or HOWEVER.

Add Your Opinion
“I have found a way to balance my schedule so that I can enjoy my freedom and my dog.”

Just the Facts, Please
A great way to prevent getting emotionally charged is to use facts to replace feelings. Instead of, “Dogs are the best creatures in the whole world!” say, “Research suggests that when people have dogs, they live longer, healthier lives.”

And the Final Word Goes To…
Both of you. If you let go of the need to be right and make it your goal to give the other person the latitude, you will create the space to be heard.  This method creates equal footing on the matter, mutual respect and a well-avoided argument.

Peacefully yours,

Jackie

You can also find this article on Womenworking.com.

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.
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Responses to Questions about How to Deal with a Bullying Boss

In anger management, arguments, Ask Jackie, asking open-ended questions, bullies at work, bullies in the office, bullies in the workplace, bullying, Bullying Boss, communication, communication skills, conflict resolution, Deal with Bullying Boss, dealing with a male boss, Detach & Breathe, diplomacy and tact, disagree agreeably, insecure bosses, managing conflict, managing emotions at work, open-ended questions, people skills, personal power, professional boundaries, remaining calm, Uncategorized on February 6, 2017 at 4:31 pm

The new video in response to questions about the previous video >>>>

The original video, “How to Deal with a Bullying Boss.” >>>>

I received many responses in support of the original, but I also had questions about how I handled the boss from unsatisfied viewers.  Ideally, I would have been able to demonstrate how to change my boss, gain power over the situation, and fix the problem  – but none of these were what I was trying to convey.  Instead, the idea was to empower people to act and think in ways that don’t end up back-firing on them.  This is because we can never control anyone but ourselves.

The goal of the original video was to:

  1. Show how to ask open-ended questions instead of becoming defensive (as in the 1st version of that video).
  2. Use a mantra to try and calm — Detach & Breathe — to clearly and remain in control of my emotions.
  3. Remain friendly towards the boss; to remind him that I’m an ally.
  4. Agree on how to move forward, and in this case, to handle the situation on my own, taking another risk, but deciding it was the only way to proceed.

It’s also important to note that there are many variances in levels of bullying.  This situation was dealing with a bully who is overly sensitive to criticism, fearful for his job, emotionally out of control and in turn victimizes others without giving the benefit of the doubt.  Basically, a pain in the butt!

That being said, there is bullying going on out there that is pure harassment and can cause severe emotional distress to the point of disabling one from managing work and life.  If this is happening to you, please seek legal counsel and professional counseling.

I hope you find these explanations helpful.  Please stay safe out there.

Jackie

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Do Your Co-Workers Like You?

In arguments, avoiding arguments, being different at work, breakdown in communication, bullies at work, bullies in the office, bullies in the workplace, business relationships, career-related problems, communication skills, compassion, conflict resolution, feeling accepted, feeling safe at work, impress, Insults, keep negativity to yourself, Liked by coworkers, professional behavior, professional boundaries, Respect, respect by coworkers, self-worth, Uncategorized, work relationships, work-related problems, work-related stress on January 2, 2017 at 4:28 pm

Hey, who doesn’t want to be liked? The problem is we can’t be liked by everyone and that’s a hard concept to take in. In fact, some people get so stressed about how much they’re liked that they’ll go out of their way to be part of the group: hanging out after work even if they’d rather be alone; going along with someone else’s idea (even if they think it’s a bad one), and being ingratiating and over-complimentary (while being insincere). It’s all an attempt to feel accepted, included and made to feel a-okay. It’s so understandable.

Eleanor Roosevelt said, “People cannot make you feel inferior without your permission.” Think about that. Are you giving away your power to someone else’s judgment of you? True that it’s demoralizing to be ostracized by a colleague with a strong personality or by a team of followers. But, any act that undermines one’s self-worth to fit in is not the route to being liked, anyway.

So, are you actually liked? In truth, people generally think mostly about themselves and gauge others on how safe they are around them. When I say ‘safe’ I mean that the brain is checking every 12 seconds or so to see if we are safe. If you, for whatever reason, are not safe in another person’s mind, you are probably not liked. It may have nothing to do with anything you’ve done to that person, it could be because you are confident and assertive, or are generating more revenue than your colleague, or you’re thinner, or you’re up for a promotion…whatever the trigger is for that person, decides how safe you are. However, if you are not a trigger (meaning, not perceived as a threat) you are probably liked. It’s such a subjective thing. While being liked might feel safe to you, it doesn’t necessarily mean you are respected, especially if you are going out of your way to be liked!

My advice to you: go for being respected. Respect goes a lot further in helping you, your team and the company. Here’s how to gain respect:

  1. Always be sincere and diplomatic in your honesty. So, instead of saying, “No, I don’t like your idea,” you say, “I like your courage to change the program and think that the idea itself needs more flushing out.”
  2. Don’t get pulled down into others’ fear, anger, or jealousy. Say someone’s trying to undermine you; is talking behind your back and condemning you. Don’t Energize. Rise! Don’t try to mollify or ingratiate yourself. Don’t try to retaliate. Don’t gossip about it. Look within. What about you might be causing this reaction to you? What can you do to improve? What about him/her would create such jealousy or fear? Let your insights help you become stronger. Focus on being the best you. Yes, it’s unfair! But remember that you are being shown how to separate yourself from negativity – you are learning to set boundaries and keep your emotions in check. (Now, this is very different from hearing that a co-worker is upset and doesn’t know how to address you. In this case, you gently work to improve communication and ask that person what you may have done. Sincerely look to patch things up. Be accountable and work to compromise. That action gains respect.)
  3. Avoid being argumentative. State your opinion only after you’ve made sure that others feel heard and validated. You can even agree to a point of their opinion without actually agreeing to something that goes against your beliefs. Instead of “I don’t think we should just hike our fees next year by 35%.” You say, “I can agree that we should initiate a new fee structure; it protects our company. If we do this incrementally, clients will be more apt to go along with it. I hope we can figure this out together.”
  4. See things through others’ eyes. Judgment is being placed upon you, yes. But, you can stay above the negativity by not judging others. People are where they are in their level of conscious understanding and awareness. You be the one with the high awareness and objectivity. When you can free yourself from judging others, you can climb to a place of compassion.

With this compassion, you awaken to the point that you don’t NEED them to like you. You will stop seeking acceptance from people who can only project who they think you are through a lens that is foggy, at best. Instead, you will be liked – and admired – by people who see who you truly are; those who are self-contained, aware and compassionate, and not threatened by your greatness or your differences. The best news is that the more you become the detached, respected professional, the more you will find yourself surrounded by people just like you!

Do your co-workers respect you? That’s the real question and the thing most worthy of your focus.

Respectfully,

Jackie

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

How to Handle Opposing Political Views at Work

In anger management, anxiety, arguments, avoiding arguments, breakdown in communication, building rapport, bullies at work, business relationships, change, Change the Subject, communication, communication skills, conflict resolution, keep negativity to yourself, political beliefs, politics, sharing political views at work, Uncategorized on December 8, 2016 at 6:21 pm

You are thrilled that Trump won. Or, you’re horrified. It doesn’t matter; trying to be right and fighting for your beliefs in this extremely divided climate isn’t good for healthy work relations.

Sure, you and a team of co-workers may be in agreement, and you feel relatively secure speaking your mind with them. But, not only is it likely that there’s the one or the few or the many within hearing range of your political conversations; those people may end up causing you and your friends some very undesirable consequences.

What I mean is that most people already don’t handle conflict well in the workplace. I’m talking about the kind of conflict that arises out of a need for power, control and to be right, which plays itself out with things like: how to handle a client, who should lead a project, etc. What’s erupting now is a type of conflict that arouses hate and vitriol, hence what’s happening on our streets. The stakes are extremely high and walls between folks are being fortified. So, the goal here is to not mix political views with business needs. Avoid creating a hostile environment that will make being at work unnecessarily impossible.

So, what do you do if you are hearing political views that you find despicable?

  1. Concentrate on the common ground you have with the person on the work-front. In what ways do you need to cooperate? Focus on the work.
  2. Remind yourself that everyone is coming from their unique experience and has the right to an opinion without being told, “You’re wrong.”
  3. Remember that no matter how factually correct you can prove yourself to be, the office is not the place to persuade people to change their political views.
  4. See yourself as tolerant. Behave with tolerance. This is what a great leader does.
  5. Remove yourself from political conversations that could disturb others. Tell your friends that you don’t want to inadvertently alienate anyone and want to stick with work-related topics.

Whether you’re anticipating that great things will unfold or are scared to death by what is happening, remember that we are truly all in this together and are all going through change. At the least, you can play your part in keeping your workplace a safe place.

Wishing us all the best,

Jackie

Copyright, PointMaker Communications, Inc., 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

How to Manage Your Personal Power with an Insecure Boss

In aggression, arguments, assertiveness, avoiding arguments, breakdown in communication, business relationships, career challenges, career path, career-related problems, communicating, communication, communication skills, conflict resolution, coping with pressure at work, dealing with a difficult coworker, dealing with a male boss, Detach and Breathe, diplomacy and tact, disagreements, effective communicating, emotional balance, empowerment, gossiping, handling tough boss, insecure bosses, interpersonal skills, leadership, manage stress at work, managing conflict, managing emotions at work, person to person dynamics, personal growth, personal power, professional behavior, professional boundaries, professional development, team-player, Uncategorized, women in the workplace, work-related problems, working with a younger boss on September 11, 2016 at 5:42 pm

I have been told many times that I am like a lightening rod; I tend to ignite a riot. Let me say this: I don’t mean to, my energy is like that. It creates reactions in others and it makes people like me difficult in a corporate environment. I think independently, I’m self-motivated and truly out-of-the box in the way I approach things. This can be very rattling for those who adhere closely to “the way things are done here.”

As a coach, having worked to become self-aware and accountable for my actions, I always try to use my lessons for the betterment of others. So, I only share this background about myself because work can be hell for a person like me who reports to an insecure manager. I was a victim and contributor of hell for many years during my twenty-plus-year career in advertising sales, until I made the decision to work with my authentic self in a constructive way. Until then I was clueless about managing this energy of mine.

Now, as a brain-based coach and trainer, and I hear stories like mine from the highest levels of corporate leadership to mid-level and even junior level professionals. If this is your plight, you must first acknowledge that you may be delivering a sting with your beam. Here are a few questions for you. See if you say yes to more than two.

  1. Do you make unilateral decisions when you know your boss should be included?
  2. Do you dismiss his/her ideas?
  3. Does your boss side with your co-workers instead of you?
  4. Is your boss inaccessible unless to criticize you?
  5. Does s/he steal your ideas without acknowledging you?
  6. Are you being blocked from a deserving raise or promotion?
  7. Are you overlooked for invitations to important meetings?

It’s time to stop blaming your boss for being bad, wrong, insecure, etc., and start looking at what you can do to create a positive connection.

Here are some critical dos and don’ts:

  1. Directly acknowledge what your boss does that impresses you – be sincere.
  2. Seek your boss’ opinions on real issues (don’t make things up just to ingratiate yourself) and apply what you receive to your work.
  3. Maintain your composure regardless of your boss’ mood swings.
  4. Show respect for his/her views.
  5. Do not gossip to anyone about your boss. It will come back to you with a vengeance.
  6. Do not attempt to become friends – keep your professional boundaries at all times.
  7. Demonstrate that you are a team-player. Share the glory!
  8. Be your confident self and be humble.

Your authenticity is not at stake when you are aware of how to use your brightness and get along with others. People perceive you by how you make them feel. Bosses are just as vulnerable as any of us – and if you’re a boss you know this to be true.

Lastly, corporate cultures can vary and it’s important to know when you don’t belong. On the other hand, use any tension and adversity you are experiencing to teach you about you. It’ll make your experience valuable beyond the years you spend in any particular job.

 

 

Brightly and happily yours,

Jackie

Copyright, PointMaker Communications, Inc., 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Bad Performance Review? So? Grow!

In aggression, arguments, bad review, body language, bullies in the workplace, business relationships, career challenges, career coaching, career-related problems, chinese symbol for crisis, communication skills, conflict resolution, coping with pressure at work, dealing with a difficult coworker, dealing with a male boss, disagreements, emotional balance, engagement, gossiping, handling tough boss, human relations, interviewing skills, job seeking, lead by example, manage stress at work, managing conflict, managing emotions at work, masteries, non-verbal signals, office politics, passive-aggressive, performance review, person to person dynamics, personal development, productivity, professional behavior, professional development, Professional Reputation, promotion, raise, self-image, success, success masteries, transformation on August 20, 2015 at 12:13 pm

There are schools of thought that define the Chinese symbol for ‘crisis’ as meaning opportunity with danger. Whether this is the literal translation or an invalid assessment, it’s brilliant.  Does a bad performance review feel like a crisis to you?  Do you feel undermined or that your value isn’t being recognized?  Is there an obstacle to a raise/promotion? If you said yes or even maybe, let’s look at your crisis with some objectivity – it’s an opportunity to assess yourself and use the feedback to your advantage. The only real danger is the pain of discovering your own truths.  By deciding that there’s something important for you in the mix, you can increase your skills, reputation, and worth.

I had a recent client (let’s call him Gary) who had just come out of a painfully bad review and was sent to my seminar to develop skills to improve his communication and people skills. Being there was not his choice. His boss kept sending him to one professional development seminar after the other, with the command that he improve his attitude, which was killing his ability to get promoted.  He walked in announcing that my seminar was “bullshit like the others” and I knew I had a hostage.  During a listening skills segment, Gary turned his back to me and I talked to his shoulder blades. His passive-aggressive behavior was very much his downfall; eyes rolled in the audience at his negative body language.

At a break, I asked him to help me understand his reaction.  The picture Gary painted was that despite his incredibly high billings and huge successes, his boss would call him everyday demanding to know what business he was closing.  His eyes bulged as he repeated these daily conversations, in which his response would typically be, “When I close something you’ll be the first to know!”

The route of Gary’s problem was that he perceived his boss’ behavior as a lack of trust in his abilities.  I probed him, “If your boss had dementia, would you be so angry?”  He said, “Of course not.”  I asked, “So, what if I told you that your boss is showing you his disorder – that he is so anxious about revenue that he looks to you to alleviate his fear?  This isn’t about you.”

None of this had ever occurred to Gary.  He had never attempted to understand his manager, and that was the mistake.  When we take things personally we tend to act out in truly destructive ways.  So rarely is anyone else’s behavior about us.  I concluded, “You have been giving your boss a real reason to be concerned about your abilities because you haven’t thought about his issues.” I suggested that he discuss with his boss the best way he can communicate up-to-the minute progress with him. He said, “Well, sounds a bit time consuming, but I can do that.”

We have more control in how things play out at work than we think. However, it entails a sophisticated development of certain skills and the openness to take a hard look at ourselves. First analyze the performance review by its parts. List each area marked for improvement and note the category.  The six categories below are what I call Success Masteries:

  1. Total Communication (Oral, Written, Listening)
    • Are you effective in the oral skills your job requires:  negotiating, persuading, disseminating information clearly, etc.?
    • Are your tendencies to approach communications with optimism or pessimism?
    • Do you take the time to research things for accuracy, such as grammar, facts, etc…
    • When others speak, do you check for clarity or assume to know what you’ve heard?
    • Are you an attentive and even pro-active listener?
  1. Person-to-Person Dynamics
    • Do you have positive, open interactions with managers, direct reports, co-workers and customers?
    • Do you spread good-will or does insecurity cause you to be territorial, aggressive, hostile, manipulative, intimidating?
    • Do you genuinely respect others feelings and perceptions?
  1. Ability To Lead By Example 
    • Do you see and cultivate the potential in others?
    • Do you encourage a supportive, productive environment or do you reject others’ ideas and play one-upsmanship?
    • Do you manage others’ expectations of you?
  1. Emotional Balance 
    • Do you have extreme reactions and inappropriate outbursts?
    • Do you gossip, complain and/or sulk?
    • Do you send out emails with all caps to denounce yelling?
  1. Active Engagement 
    • Are you contributing to an exchange of knowledge, hard-work and creativity or do you insulate yourself to protect your turf?
    • Are you a team-player?
  1. Productivity 
    • Are you delivering what is expected of you against your goals, workload, and responsibilities?
    • Do you dump your work on others?
    • Do you seek too much direction or are you self-directed?
    • Are you open or closed-minded to learning new ways of generating work?

Watch what happens when you decide to review your strengths and limitations against these Success Masteries in combination with the developmental areas documented by your manager.  There’s nothing quite as powerful as accepting how others perceive you and actively making the changes that you and your manager deem important.  If you apply what you learn using this method, you will shift yourself away from the current negativity and powerfully propel yourself onward.

Enthusiastically,

Jackie

Copyright, PointMaker Communications, Inc., 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

The Good News about Being a Square Peg in a Round Hole

In anger management, arguments, assertiveness, being different at work, breakdown in communication, bullies in the workplace, business relationships, career challenges, career-related problems, Catalyst, communication skills, communications between generations, coping with pressure at work, corporate life, David Rock, diplomacy and tact, empowerment, entrepreneurs, get out of your own way, gossiping, Gurus, human relations, interpersonal skills, lack of relatedness, leadership, life skills, manage stress at work, managing conflict, managing emotions at work, negativity at work, NeuroLeadership Group, office politics, ostracized, outcast, person to person dynamics, personal development, personal growth, personal power, personality, professional behavior, professional boundaries, professional development, Professional Reputation, Reputation, self-esteem, self-help, self-image, spiritual awakening, spiritual growth, Square Peg Round Hole, team-player, transformation, women in the workplace, work-related problems, working with a younger boss on March 6, 2015 at 4:55 pm

You’re 25, 35, 45, 55, 65.  Your work is excellent regardless of your position. You are skilled, qualified, effective.  You’re making positive impact towards the bottom line for your employer.  You’re not perfect, but you’re fundamentally a nice, kind, quality human being.  Yet, somehow people judge you, misunderstand your intentions, or simply don’t like or trust you:  there’s a look in their eyes as if you have two heads and your skin is blue.  They blame you for the way you say or do things.  They are intolerant of your being different from them.

You feel like the oddball and cannot blend in with the group.  This is a known stress-inducing thing, in fact, David Rock of the NeuroLeadership Institute calls this a ‘lack of relatedness’ that professionals feel.  It causes a threat reaction in the brain, which can fuel the problem and lead to behaviors that further separate us from the group mentality (i.e., withdrawing, arguing, appeasing others, etc…).

I am a square peg.  My entire career, no matter what employer, I am plagued with being so different as to stir the pot, having experienced a host of things from being bullied, to being ostracized, being fired, being gossiped about, you name it.  However, I am so efficient and good at my job that this is never the issue that surfaces.  No one ever blamed me for being incompetent.  I’m just not like the others.

I’ve come to take responsibility for this and see myself as a catalyst.  I am a lightening rod.  I ignite a riot.  I have a strong, assertive energy that makes some people very uncomfortable.  I am honest and direct.  I am confident.  I have a way of working that gets results but is not the norm.  It rattles people who follow the rules and blend in. Now, none of this disqualifies me from having to practice all of my beloved techniques in human relations, communication, leadership and holding myself accountable when I do wrong, but it is a quality that I cannot change because it’s so fundamental to my presence and my spirit.  And I endure because there are people who see my value and embrace my differences.

Does this sound like you, dear friend?  If so, start thinking of yourself as a catalyst that wakes people up.  From a much higher perspective, you and your big energy are mirrors for others to have their own limits kicked-up, and when they are mature enough to take accountability for that, they get to change for the better. (And sometimes they pursue professional development coaches when they do! :)) And if they don’t they don’t – it’s a conscious choice to wake-up or not.  Just know they will always play the role as your Guru, reminding you to be okay with being different. Until then, sadly, you get to be blamed for their discomfort.  Know that some of the time you possess qualities that make them want to push you away, only because they cannot be like you.  How about them apples!

In fact, entrepreneurs are frequently people who are so tired of not being a fit, they leap off to be their own bosses, create their own gigs and work in more autonomous scenarios.  I am one of these, yet always mindful that clients can draw the square peg out of me and I have to be mindful that I am hired to be of service and to get along.

Do not fret, square one.  Round holes are good for your soul.  They help to refine and develop you in a way that allows you to get on with your life; get along in the world even when it’s awkward.  It becomes a life-long workout of blending in to make your life work.  It gives you the objectivity to choose how to behave so that you are being your best.  Good news is that round holes can never demand you to fundamentally change.  You are like the horse that is given water but cannot be made to drink it. Enjoy your power.

Squarely yours,

Jackie

Copyright, PointMaker Communications, Inc., 2015. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.