Jackie Kellso

Archive for the ‘conflict resolution’ Category

How to Recognize when you’re Bringing your Inner 9-year-old to Work

In ages in the workforce, conflict resolution, coping with pressure at work, Emotional Intelligence, emotions management, generations at work, growth mindset, Imposter Syndrome, managing conflict, managing emotions at work, negativity at work, personal development, personal growth, personal life at work, professional behavior, professional development, Professional Reputation, self-awareness, work-related problems, work-related stress on February 4, 2021 at 2:54 pm

Corporate life is the perfect laboratory for inner development. For every negative thing that the workplace triggers in us — aggression, low self-confidence, avoidance, the “imposter syndrome”, procrastination, hate, fear, inability to learn, the need to please, — you name it — the dynamics of a competitive, results-oriented, shared environment can become the springboard for deep personal growth. 

Corporate life, by nature, creates a family-like dynamic: managers may inadvertently play parental figures (whom we wish to please or rebel against) and colleagues might show up as jealous siblings. When adults move into careers with an unhealed emotional life, work can become pretty dysfunctional. This is because grown-ups can drag their inner 9-year-olds into the present. Signs of this can be a lack of self-awareness, unchecked emotions and behavior, and overall poor Emotional Intelligence. 

For all you know, you are unknowingly triggering the 9-year-old in a coworker. Or, your boss is bringing your 9-year-old to the surface. The key to help you see if this is happening is to watch for patterns. Here are some:

*Do you have the same kind of struggle with a boss no matter the job?

*Do your performance reviews routinely disappoint you?

*Are you at times called out for behavior that offends others?

*Have you been overlooked for a promotion multiple times?

*Do you tend to have conflicts with colleagues?

*Do you fear asking for what you want and wish your boss would just acknowledge your value?

When I worked in advertising sales, it took me over 20 years to realize that my 9-year-old had been holding me back; causing me to act out aggressively to overcome the fear of being annihilated by the power of a boss’s authority. This eventually led to a wonderful healing, but not until I was good and ready.

One day at work, I called a dear friend, because I was in the middle of a rage about having to deal with a manager whom I disliked intensely. At that time, I was a VP for a growing internet company, and became infuriated when my boss made a decision that I felt would cause a major problem for my sales team.

So, I called my friend asking her how to deal with this, because I was maxed out. By that point in my sales career, I had had many managers whom I disliked, mistrusted, fought with, thought little of and here it was again, in my face. I spewed all of my frustrations to my friend, asking her, “Why do I always have to deal with managers who are so stupid and thoughtless and who undermine me? 

She asked, simply, “Can you surrender?” “Surrender!” I shouted. “Why should I do that?” 

Several years later, in a new job, with a similar manager, the pattern emerged yet again. He was someone with whom I fought constantly and I finally reached a breaking point. One day, battle-fatigued, I complained to the head of HR that he had cut my team’s summer Fridays down to 4 days while other sales groups in the company could enjoy 6 days. I knew my complaint would get back to him. So, the next day, when he called me into his office, I was prepared for a fight. 

“You don’t support me,” I said. “Really?” he sneered. “You don’t support me!” he barked. 

Now I was 23 years into my career and it finally dawned on me that he was right. He was my boss, he had hired me, and I wasn’t letting him manage me. I had been shutting him out of everything I could for two years. In that moment, I flashed on my friend’s advice about surrendering. My rebellious 9-year-old, had always needed to be right; to feel in control and to keep a distance between myself and my managers. Regardless of my managers’ limitations, I was responsible for the disregard for their authority and responsibility. All because I could not surrender. 

“From here on in you will feel my support 100%,” I said in earnest. “We’ll see,” he said.

I then ran to my desk and wrote on two different colored post-its, the words, DETACH and BREATHE. I was determined to let him manage me even if I disagreed. I owed this to myself and I knew it. I wanted to be free from this pattern.

I posted my notes onto my computer, at home on my refrigerator, my bathroom mirror, and I repeated them over and over.  I wanted to change.

During this time, I realized that I didn’t actually own anything at work, everything was the property of my employer; I was there to get a job done to the best of my ability, with the hierarchy intact.

Within two months, my boss and I relaxed around each other. He allowed me to make unilateral decisions. He rarely told me what to do or how he wanted it done. Trust had been built. By 44-years-old, I had finally learned my lesson. I didn’t have to be right and I didn’t have to feel in control.

It was soon thereafter that I felt the urge to pursue my next career, the one I have now. I believe that my freedom allowed me to move on. It’s been 18 years and I think back to those times now, with gratitude, for all of the managers I had, who were my mirrors, reflecting back to me exactly what I needed to see, so I could grow.

Your journey may look very different from mine. But, if you are reliving the same pain at work – over and over again – you may have the opportunity to look in the mirror to members of your work-family to see who the 9-year-old is and if it’s you, congratulations! You are on your way!

Happy journeying!

Jackie

Copyright, PointMaker Communications, Inc., 2020. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

How to Manage Your Personal Power with an Insecure Boss

In aggression, arguments, assertiveness, avoiding arguments, breakdown in communication, business relationships, career challenges, career path, career-related problems, communicating, communication, communication skills, conflict resolution, coping with pressure at work, dealing with a difficult coworker, dealing with a male boss, Detach and Breathe, diplomacy and tact, disagreements, effective communicating, emotional balance, empowerment, gossiping, handling tough boss, insecure bosses, interpersonal skills, leadership, manage stress at work, managing conflict, managing emotions at work, person to person dynamics, personal growth, personal power, professional behavior, professional boundaries, professional development, team-player, Uncategorized, women in the workplace, work-related problems, working with a younger boss on August 3, 2018 at 5:42 pm

I have been told many times that I am like a lightening rod; I tend to ignite a riot. Let me say this: I don’t mean to, my energy is like that. It creates reactions in others and it makes people like me difficult in a corporate environment. I think independently, I’m self-motivated and truly out-of-the box in the way I approach things. This can be very rattling for those who adhere closely to “the way things are done here.”

As a coach, having worked to become self-aware and accountable for my actions, I always try to use my lessons for the betterment of others. So, I only share this background about myself because work can be hell for a person like me who reports to an insecure manager. I was a victim and contributor of hell for many years during my twenty-plus-year career in advertising sales, until I made the decision to work with my authentic self in a constructive way. Until then I was clueless about managing this energy of mine.

Now, as a brain-based coach and trainer, and I hear stories like mine from the highest levels of corporate leadership to mid-level and even junior level professionals. If this is your plight, you must first acknowledge that you may be delivering a sting with your beam. Here are a few questions for you. See if you say yes to more than two.

  1. Do you make unilateral decisions when you know your boss should be included?
  2. Do you dismiss his/her ideas?
  3. Does your boss side with your co-workers instead of you?
  4. Is your boss inaccessible unless to criticize you?
  5. Does s/he steal your ideas without acknowledging you?
  6. Are you being blocked from a deserving raise or promotion?
  7. Are you overlooked for invitations to important meetings?

It’s time to stop blaming your boss for being bad, wrong, insecure, etc., and start looking at what you can do to create a positive connection.

Here are some critical dos and don’ts:

  1. Directly acknowledge what your boss does that impresses you – be sincere.
  2. Seek your boss’ opinions on real issues (don’t make things up just to ingratiate yourself) and apply what you receive to your work.
  3. Maintain your composure regardless of your boss’ mood swings.
  4. Show respect for his/her views.
  5. Do not gossip to anyone about your boss. It will come back to you with a vengeance.
  6. Do not attempt to become friends – keep your professional boundaries at all times.
  7. Demonstrate that you are a team-player. Share the glory!
  8. Be your confident self and be humble.

Your authenticity is not at stake when you are aware of how to use your brightness and get along with others. People perceive you by how you make them feel. Bosses are just as vulnerable as any of us – and if you’re a boss you know this to be true.

Lastly, corporate cultures can vary and it’s important to know when you don’t belong. On the other hand, use any tension and adversity you are experiencing to teach you about you. It’ll make your experience valuable beyond the years you spend in any particular job.

 

 

Brightly and happily yours,

Jackie

Copyright, PointMaker Communications, Inc., 2018. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

The Inconvenience of Accepting Others

In accepting others, age discrimination, ages in the workforce, aggression, anger management, arguments, avoiding arguments, being different at work, building rapport, bullies at work, business relationships, career-related problems, communication, communication skills, communications between generations, conflict resolution, connecting with people, dealing with a difficult coworker, diplomacy and tact, disagree agreeably, diversity, empathic listening, feeling accepted, feeling safe at work, female discrimination, generations at work, generations in the workforce, inclusion, Liked by coworkers, manage stress at work, managing conflict, managing emotions at work, negativity at work, person to person dynamics, professional women, Respect, respect by coworkers, Uncategorized on March 29, 2018 at 2:29 pm

Who gets on your nerves most at work? Whom do you avoid? What conflict keeps you up at night? How well are you functioning with others who clearly don’t like you? Who’s disrespecting you? How do you deal with these issues?

If you can find yourself in these questions, whether as the antagonist or the victim, I ask, is this what you’d hoped to create? Of course not!

It’s the norm to be uncomfortable accepting the fact that we have no control over others’ behaviors, tastes or perspectives. The part of our brains that demand certainty and comfort will go to battle to protect us against this threat, which is why we seek and approve of colleagues who demonstrate mutual understanding and familiarity.

It’s easier for a corporate culture to maintain the status quo, where judgment, prejudice, jealousy, and even hatred thrive, than to create a welcoming environment for all.

This is an important lesson that comes with having a career. How long are we going to provoke negativity and/or get sucked into it? It’s our responsibility to accept diversity and to include others who are different. The lack of this, where bias and exclusion are the norm, is destroying employee retention, morale, productivity and people’s lives! By allowing yourself to contribute, you are also getting held back; and I mean, not rising to your potential as a person.

The more we focus on what we don’t like, what we don’t control and how awful it is, the more it is going to weaken our resolve to be effective. On the flip side, for the people who are being isolated or excluded by us, it causes a huge amount of stress and shuts down the ability to think clearly, problem-solve and make decisions. Hence, they are losing traction to be most effective. Both sides lose.

Here are some steps that, albeit inconvenient, can turn things around to make positive impact:

  1. Focus on the real issue; not your emotional trigger. So instead of thinking, What a jerk he is to tell the client we don’t have the resources to fix the problem; think, Although I don’t like his response, I don’t have all the facts to understand why he said that.
  2. Give the other person the benefit of the doubt. In using the instance above, instead of telling your co-worker he’s wrong, the goal is to avoid an argument. You might say, “I heard you tell the client we can’t fix the problem, which you must have analyzed. I’d like to understand your position–can you share with me how you came to that conclusion? We may have differing reports.”
  3. Analyze the value of diversity. There’s an old saying: If two people are of the same opinion, one of them isn’t necessary. Why fight the fact that your reality includes people who aren’t like you? How would this shift impact you as a person, let alone as a professional?

The truth is we can’t be eclipsed by another — that’s a myth that ambition and competitiveness, mixed with fear, fosters. Our contributions matter, so we don’t lose ourselves by allowing for others’ differences. Be inconvenienced and be a model for others. With hope, you will ensure that everyone you work with is treated with respect.

Respectfully,

Jackie

Copyright, PointMaker Communications, Inc., 2018. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Bully for You; How to Stop Being an Office Bully’s Target

In aggression, assertiveness, bullies at work, bullies in the office, bullies in the workplace, bullying, business relationships, career, communicating, communication, communication skills, conflict resolution, coping with pressure at work, David Rock, dealing with a difficult coworker, diplomacy and tact, effective communicating, handling tough boss, interpersonal skills, leadership, manage stress at work, managing conflict, managing emotions at work, NeuroLeadership Group, office politics, passive-aggressive, people skills, professional behavior, professional development, Psychology Today, self-esteem, Uncategorized on September 29, 2017 at 12:55 am

Dear Reader,

Below are insights and tips for dealing with aggressive, ‘bullying’ co-workers. They are intended to give you some management tips for people who act aggressively towards you and might help you in the moment you are being bullied. That being said, before you read this article, know that bullying can range in severity and the tips I provide below are not solutions to being threatened, harassed, and intimidated. If this is your situation,  report this to your management and to your human resources department.  You may need to consult with an attorney who specializes in workplace harassment.  Please use your best judgment and stay safe.

If I may be so bold, unless you wish to be, you are not in your job to be anyone’s “punching bag” or the butt of sadistic maneuvers to undermine you or your work.

If you’ve been spending countless nights worrying about how to deal with your bully, or asking yourself what you did to deserve this creep in your life and are experiencing a downturn in your productivity and/or desire to stay in your job, you may be interested to know that there is actually something you can do that is neither vengeful nor in any way harmful to any party (I know, revenge would feel so sweet!) and in fact can be a nice boost to your self-confidence.

First, let’s take a look at bullying.  According to Psychology Today, “Bullies couldn’t exist without victims, and they don’t pick on just anyone; those singled out lack assertiveness and radiate fear….” Does this sound like you?  But, you may ask, “Yeah, but I’ve still done nothing to deserve this.” Psychology today states that, “Bullies are made, not born, and it happens at an early age, if the normal aggression of two-year-olds isn’t handled well.”

Sadly, you are dealing with a person who is emotionally stalled and you are simply playing in the wrong sandbox.

Bullies are not exempt from feeling threatened. In fact, self-esteem and status are directly linked to behaviors that make people react as both threatening and threatened and this type of reaction mainly comes from a perceived loss of status.  David Rock, author of “How the Brain Works,” and “Quiet Leadership” describes that, “Status means we are always positioned in relation to those around us:  literally, where we are in the ‘pecking order.'” Dr. Rock, CEO and co-founder of the NeuroLeadership Institute is a pioneer of brain-based research and its application for creating positive, organizational change. His work has proven that as social beings, we react to social threat as if we are experiencing physical threat; as if our survival is at risk.  He has identified the five core areas that trigger unconscious threat reactions and shows us that through awareness and a mindful approach, that we can shift from threat to what he calls ‘a reward state.’

These five areas are formed into the acronym SCARF:  Status, Certainty, Autonomy, Relatedness and Fairness.  (Dr. Rock has many published articles that are worth reading on the subject.) But, for the purposes of helping you with your bully, here’s what I think you should know:  you can raise your own perceived status without lowering your bully’s, and in doing so, create a more peaceful dynamic.

1. Align and Engage. Focus on alignment of your bully’s neutral comments. Where can you see his or her point?  Is it in an observation of how a project concluded?  Something easy for you to relate to. By focusing on where you can agree, it will show that you are not threatened, and are comfortable validating this person’s point of view. Part of Dr. Rock’s SCARF model is that relatedness or connecting with another has much to do with both parties feeling safe. Allow yourself to tell your bully that you can agree to something he or she said and why you agree.  (It doesn’t mean you agree in general to this person’s behavior.)  Look for opportunities where you can see his or her point of view. Always be sincere – I am not suggesting you become obsequious as a way to mollify the situation.  When you begin to do this, it may trigger the sensation that you are lowering your own status, but you aren’t.  You are showing how BIG you really are.

2. Keep Your Feelings to Yourself.  There are times when transparency is very important to the health of a good working relationship.  This is not one of those times. Empower yourself with this mindful and silent phrase, “My feelings are none of his/her business.”  This means that if you are feeling panicked and want to cry out in the name of unfairness, stop! Even the slightest comment from someone who’s not a bully (but is playing with status as a high card) can make us feel bullied.  There is a senior member of a team that I’m on who was assigned a huge project (working with a previous employer of mine) and I was not included on the project.  When I suggested that I could offer history and help he said, “No, they only want to work with me.”  I was enraged and felt my status drop with blunt force.  It felt blindingly unfair. I almost told him to…well you know what that is…how unfair this was, blah blah blah.  Instead, I said to myself, Jackie, these feelings are none of his business. I detached immediately, feeling empowered by my self-control. I said, “I’m happy for the team and I know you’ll do a great job.”  He smiled and thanked me.  Most importantly, I took the high road.

3. Get Mindful.  Ask yourself what is it that kicks you in your pants around status, or any of these other social factors.  What kind of conditioning do you have that is still plaguing you?  It’s your job to discover what makes you tick and where you need to grow. Read about it.  Talk with a professional.  Ask for support. Stop blaming the bully and start taking responsibility for how you have patterned yourself as a victim.

4. Become Influential. Imagine feeding a starving child something nutritious.  Act as if you have the power to cultivate the talents of this bully (not by offering feedback or advice; as per Dr. Rock; this could trigger a status alert and backfire!).  I mean to support this person in becoming more productive and create a window for his person to behave in a way that can elevate his or her self-esteem.   For example, congratulate the bully on something well done. Do it publicly. Be specific. Acknowledge what is good.  There’s a chance that this bully is starved for recognition. This is not about ingratiating yourself to get on his or her good side.  It’s to be above the dynamic and lead from strength.

5. Value The Lesson. I’ve written about this very topic before. That Difficult Co-Worker is Your Greatest Teacher!  How do you use this situation to propel yourself forward? What is your strategy from here?  Your life is in your control, having nothing to do with the other person.

6. Do Right.  You are a player in a hierarchical structure that is designed for its own survival, not yours. Fairness is one of the five social factors that Dr. Rock describes and it can kick us in our proverbial pants when we feel things aren’t fair. We’ve all seen it; being passed over for a promotion, receiving less salary for the same work as another, nepotism, lay-offs, closed-door policies, etc.  It’s the inherent dysfunction that ravages every organization where leaders lack self-awareness and actual leadership skills.  So you learn what it is to engage others, to raise the morale, to play fair and to be a good team-leader.  It’s a phenomenal opportunity to leverage your autonomy and create rewarding outcomes for yourself.

I know…none of this is easy.  But as my Popop used to say to the very aggressive, sometimes bullying little ten-year old me, “The first one who yells loses.”  Your bully is losing whether you join in or not.  Just focus on your ability to grow and the rewards will follow.

Always moving towards the rewards,

Jackie

 

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications with appropriate and specific direction to the original content.

How to Stay Out of an Argument

In arguments, avoiding arguments, communicating, communication, communication skills, conflict resolution, dealing with a difficult coworker, diplomacy and tact, disagree agreeably, disagreements, fight or flight, interpersonal skills, manage stress at work, managing conflict, managing emotions at work, negativity at work, negotiating, office politics, opinions, passive-aggressive, personal development, personal growth, stress hormones, tone of voice, Uncategorized, women, women in the workplace, women working on September 22, 2017 at 5:05 pm

“I hear what you’re saying, but…you’re wrong!”  How many times have you used that phrase?  How many arguments have you started as a result? Arguments are unforgiving. You can’t take back what you say. It’s like trying to apologize to the glass you dropped on the floor.  “I’m sorry,” won’t glue the pieces back together.

And why argue over opinions anyway?  They are just concepts; there’s no actual turf (other than the ego) that arguing defends. The threat we feel when we argue kicks off the “fight or flight” mechanism. The body becomes flooded with stress hormones and the thinking part of the brain literally shuts down.

So, if you’ve been getting caught up in opinion wars, you have not been thinking clearly or objectively.

Some helpful tips to help you stay out of an argument:


Stop Trying to Win

Think of others’ opinions as experiences that are connected to emotions. So, when you try to discredit or win, you are essentially saying, “Hey, your experience doesn’t count.” Experiences are valid proof of why people feel the way they do, which is why people can justify their opinions. Let it go.

Never Say “You’re Wrong”

It is not respectful to send someone’s opinion down the garbage shoot. Look for one aspect of the person’s opinion you can agree with:

Clarify what you’ve heard. “You said that dogs are too much work so you don’t like them as pets.”

Agree on a point.  “I can understand that as a busy person, it can be too much to really enjoy the company of a dog.”

Do not insert BUT or HOWEVER.

Add Your Opinion
“I have found a way to balance my schedule so that I can enjoy my freedom and my dog.”

Just the Facts, Please
A great way to prevent getting emotionally charged is to use facts to replace feelings. Instead of, “Dogs are the best creatures in the whole world!” say, “Research suggests that when people have dogs, they live longer, healthier lives.”

And the Final Word Goes To…
Both of you. If you let go of the need to be right and make it your goal to give the other person the latitude, you will create the space to be heard.  This method creates equal footing on the matter, mutual respect and a well-avoided argument.

Peacefully yours,

Jackie

You can also find this article on Womenworking.com.

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Not Fighting Back is Exhausting and Rewarding

In anger management, avoiding arguments, breakdown in communication, bullies at work, bullies in the office, bullies in the workplace, business relationships, communicating, communicating by phone, communication skills, communications between generations, conflict resolution, David Rock, dealing with a difficult coworker, Detach and Breathe, diplomacy and tact, disagreements, fight or flight, Gurus, interpersonal skills, professional behavior, Uncategorized on April 26, 2017 at 11:00 am

A few years ago, I was challenged by a very difficult client in a fairly visible, corporate position. She would routinely drop the ball on important details and cause mayhem in accomplishing tasks. She bullied and blamed others for problems that she caused. When confronted with a problem (of her making) would say, “Do you know who I am?” (Oh yes, she did!) Anyway, I had to deal with a lot of stress just to ensure that my service to her company was successful, beyond, and in spite of her.

So there I was, someone who touts herself as being an expert in interpersonal effectiveness, and I was failing to build a bridge of trust and rapport with this person, despite all efforts. And after dealing with her for so long, I frankly disliked her so much that it felt too insincere to want to build rapport. Yet, I had to remain professional.

In the midst of all this, she sent me an urgent email to call her ASAP. Taking a deep breath, I called. She then reprimanded me for failing to read the details of one of her emails, berated me for writing back without having done so, and projected onto me her own feelings of being so out-of-control by claiming I was chaotic and acting like a wreck.  Rage boiled and I could feel the sizzle in my brain. I thought I was going to explode and tear her fragile sense of importance into little tiny shreds. (That would have been my old way of coping with someone like this.) But no, I decided to walk-the-walk and model what I teach others to do.

I noticed several things happening as I was holding back my anger and thinking about what to do. First, I know that the act of thinking clearly during high-levels of negative emotions uses more stored glucose than the release of intense emotion. As a result, I found myself getting physically and mentally exhausted. The FIGHT response, my automatic protector, had a full tank of cortisol (stress hormone) at its disposal. My pre-frontal cortex (executive brain) was working really hard to find my way around these feelings and take charge of the conversation. And that was the good news. I had been working to build muscles to think when stressed, and had access to it. I simply used my mantras, “Detach and Breathe” (I wrote an article about the importance of using mantras to manage stress) and, “My feelings are none of her business.” They worked!

Once I got my emotions under control, I used a technique that David Rock of the NeuroLeadership Institute refers to as “Choose Your Focus.” The idea is to stay out of the DRAMA, PROBLEM and even DETAIL and move up the ladder to where constructive dialog can occur. The areas of focus are on the PLANNING and SOLUTION. So, here’s what the conversation sounded like:

CLIENT: “You need to calm down. If you had read my email you wouldn’t have had to write so many. This is absurd and it cannot continue this way.”

ME: “I think we’re talking about a breakdown in communication, and that’s fixable. So, if I understand correctly, we still need to determine the dates for the training.”

CLIENT: “Yes.”

Once she agreed, I held to the facts, and followed up the conversation with an email. It’s really that simple looking in; you just don’t go down there with the other person. But the effort to keep calm is zapping!  She will never know how much energy I spent keeping myself in a neutral and thinking place.

As challenging as this situation is, I see her as my Guru keeping my skills sharpened. It is so true that “Your Most Difficult Co-Worker is Your Greatest Teacher.”

Calmly yours,

Jackie

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Responses to Questions about How to Deal with a Bullying Boss

In anger management, arguments, Ask Jackie, asking open-ended questions, bullies at work, bullies in the office, bullies in the workplace, bullying, Bullying Boss, communication, communication skills, conflict resolution, Deal with Bullying Boss, dealing with a male boss, Detach & Breathe, diplomacy and tact, disagree agreeably, insecure bosses, managing conflict, managing emotions at work, open-ended questions, people skills, personal power, professional boundaries, remaining calm, Uncategorized on February 6, 2017 at 4:31 pm

The new video in response to questions about the previous video >>>>

The original video, “How to Deal with a Bullying Boss.” >>>>

I received many responses in support of the original, but I also had questions about how I handled the boss from unsatisfied viewers.  Ideally, I would have been able to demonstrate how to change my boss, gain power over the situation, and fix the problem  – but none of these were what I was trying to convey.  Instead, the idea was to empower people to act and think in ways that don’t end up back-firing on them.  This is because we can never control anyone but ourselves.

The goal of the original video was to:

  1. Show how to ask open-ended questions instead of becoming defensive (as in the 1st version of that video).
  2. Use a mantra to try and calm — Detach & Breathe — to clearly and remain in control of my emotions.
  3. Remain friendly towards the boss; to remind him that I’m an ally.
  4. Agree on how to move forward, and in this case, to handle the situation on my own, taking another risk, but deciding it was the only way to proceed.

It’s also important to note that there are many variances in levels of bullying.  This situation was dealing with a bully who is overly sensitive to criticism, fearful for his job, emotionally out of control and in turn victimizes others without giving the benefit of the doubt.  Basically, a pain in the butt!

That being said, there is bullying going on out there that is pure harassment and can cause severe emotional distress to the point of disabling one from managing work and life.  If this is happening to you, please seek legal counsel and professional counseling.

I hope you find these explanations helpful.  Please stay safe out there.

Jackie

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

Do Your Co-Workers Like You?

In arguments, avoiding arguments, being different at work, breakdown in communication, bullies at work, bullies in the office, bullies in the workplace, business relationships, career-related problems, communication skills, compassion, conflict resolution, feeling accepted, feeling safe at work, impress, Insults, keep negativity to yourself, Liked by coworkers, professional behavior, professional boundaries, Respect, respect by coworkers, self-worth, Uncategorized, work relationships, work-related problems, work-related stress on January 2, 2017 at 4:28 pm

Hey, who doesn’t want to be liked? The problem is we can’t be liked by everyone and that’s a hard concept to take in. In fact, some people get so stressed about how much they’re liked that they’ll go out of their way to be part of the group: hanging out after work even if they’d rather be alone; going along with someone else’s idea (even if they think it’s a bad one), and being ingratiating and over-complimentary (while being insincere). It’s all an attempt to feel accepted, included and made to feel a-okay. It’s so understandable.

Eleanor Roosevelt said, “People cannot make you feel inferior without your permission.” Think about that. Are you giving away your power to someone else’s judgment of you? True that it’s demoralizing to be ostracized by a colleague with a strong personality or by a team of followers. But, any act that undermines one’s self-worth to fit in is not the route to being liked, anyway.

So, are you actually liked? In truth, people generally think mostly about themselves and gauge others on how safe they are around them. When I say ‘safe’ I mean that the brain is checking every 12 seconds or so to see if we are safe. If you, for whatever reason, are not safe in another person’s mind, you are probably not liked. It may have nothing to do with anything you’ve done to that person, it could be because you are confident and assertive, or are generating more revenue than your colleague, or you’re thinner, or you’re up for a promotion…whatever the trigger is for that person, decides how safe you are. However, if you are not a trigger (meaning, not perceived as a threat) you are probably liked. It’s such a subjective thing. While being liked might feel safe to you, it doesn’t necessarily mean you are respected, especially if you are going out of your way to be liked!

My advice to you: go for being respected. Respect goes a lot further in helping you, your team and the company. Here’s how to gain respect:

  1. Always be sincere and diplomatic in your honesty. So, instead of saying, “No, I don’t like your idea,” you say, “I like your courage to change the program and think that the idea itself needs more flushing out.”
  2. Don’t get pulled down into others’ fear, anger, or jealousy. Say someone’s trying to undermine you; is talking behind your back and condemning you. Don’t Energize. Rise! Don’t try to mollify or ingratiate yourself. Don’t try to retaliate. Don’t gossip about it. Look within. What about you might be causing this reaction to you? What can you do to improve? What about him/her would create such jealousy or fear? Let your insights help you become stronger. Focus on being the best you. Yes, it’s unfair! But remember that you are being shown how to separate yourself from negativity – you are learning to set boundaries and keep your emotions in check. (Now, this is very different from hearing that a co-worker is upset and doesn’t know how to address you. In this case, you gently work to improve communication and ask that person what you may have done. Sincerely look to patch things up. Be accountable and work to compromise. That action gains respect.)
  3. Avoid being argumentative. State your opinion only after you’ve made sure that others feel heard and validated. You can even agree to a point of their opinion without actually agreeing to something that goes against your beliefs. Instead of “I don’t think we should just hike our fees next year by 35%.” You say, “I can agree that we should initiate a new fee structure; it protects our company. If we do this incrementally, clients will be more apt to go along with it. I hope we can figure this out together.”
  4. See things through others’ eyes. Judgment is being placed upon you, yes. But, you can stay above the negativity by not judging others. People are where they are in their level of conscious understanding and awareness. You be the one with the high awareness and objectivity. When you can free yourself from judging others, you can climb to a place of compassion.

With this compassion, you awaken to the point that you don’t NEED them to like you. You will stop seeking acceptance from people who can only project who they think you are through a lens that is foggy, at best. Instead, you will be liked – and admired – by people who see who you truly are; those who are self-contained, aware and compassionate, and not threatened by your greatness or your differences. The best news is that the more you become the detached, respected professional, the more you will find yourself surrounded by people just like you!

Do your co-workers respect you? That’s the real question and the thing most worthy of your focus.

Respectfully,

Jackie

Copyright, PointMaker Communications, Inc., 2017. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

How to Handle Opposing Political Views at Work

In anger management, anxiety, arguments, avoiding arguments, breakdown in communication, building rapport, bullies at work, business relationships, change, Change the Subject, communication, communication skills, conflict resolution, keep negativity to yourself, political beliefs, politics, sharing political views at work, Uncategorized on December 8, 2016 at 6:21 pm

You are thrilled that Trump won. Or, you’re horrified. It doesn’t matter; trying to be right and fighting for your beliefs in this extremely divided climate isn’t good for healthy work relations.

Sure, you and a team of co-workers may be in agreement, and you feel relatively secure speaking your mind with them. But, not only is it likely that there’s the one or the few or the many within hearing range of your political conversations; those people may end up causing you and your friends some very undesirable consequences.

What I mean is that most people already don’t handle conflict well in the workplace. I’m talking about the kind of conflict that arises out of a need for power, control and to be right, which plays itself out with things like: how to handle a client, who should lead a project, etc. What’s erupting now is a type of conflict that arouses hate and vitriol, hence what’s happening on our streets. The stakes are extremely high and walls between folks are being fortified. So, the goal here is to not mix political views with business needs. Avoid creating a hostile environment that will make being at work unnecessarily impossible.

So, what do you do if you are hearing political views that you find despicable?

  1. Concentrate on the common ground you have with the person on the work-front. In what ways do you need to cooperate? Focus on the work.
  2. Remind yourself that everyone is coming from their unique experience and has the right to an opinion without being told, “You’re wrong.”
  3. Remember that no matter how factually correct you can prove yourself to be, the office is not the place to persuade people to change their political views.
  4. See yourself as tolerant. Behave with tolerance. This is what a great leader does.
  5. Remove yourself from political conversations that could disturb others. Tell your friends that you don’t want to inadvertently alienate anyone and want to stick with work-related topics.

Whether you’re anticipating that great things will unfold or are scared to death by what is happening, remember that we are truly all in this together and are all going through change. At the least, you can play your part in keeping your workplace a safe place.

Wishing us all the best,

Jackie

Copyright, PointMaker Communications, Inc., 2016. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Jackie Kellso and PointMaker Communications, Inc., with appropriate and specific direction to the original content.

How to Stop a Binge-Talker On the Spot

In anxiety, asking questions, assertiveness, avoiding arguments, Binge-Talkers, Binge-talking, body language, boring speaker, brain, breakdown in communication, building rapport, business relationships, Change the Subject, communicating, communication, communication skills, conflict resolution, connecting with people, dealing with a difficult coworker, diplomacy and tact, effective communicating, engagement, gossiping, human relations, improve communication, interpersonal skills, lack of relatedness, listening, manage stress at work, open-ended questions, People Who Talk Too Much, profesional boundaries, saying no, sharing information, stress and worry, work relationships on October 19, 2016 at 6:46 pm